Refund policy

Due to the sacred and delicate nature of deity shringar and seasonal festive demand, all orders are shipped strictly on a prepaid basis. We do not accept returns/exchanges unless received damaged or incorrect.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Important: To ensure a smooth return process for damaged or incorrect items, an unboxing video showing the package being opened for the first time is required.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

1. Contact us at divya.vastram26@gmail.com with your order number and unboxing video/photos.

2. Once your return request is approved, please ship the product back via courier to:

DivyaVastram (Returns Dept)

D-1, Plot 1663, Royal Green Residency, Ward No. 6, Mehrauli, New Delhi - 110030, India

(Note: This facility operates as a courier dispatch location only. In-person drop-offs, walk-ins, or physical visits are strictly not accepted.)

3. Once you dispatch the return shipment, you must email us the courier name and AWB / Tracking number. This allows us to track the package and process your refund without delay.

Note: Customers are responsible for shipping the item back to us unless the return is due to a damaged, defective, or incorrect item received. Items sent back to us without prior approval or without sharing tracking details may face delays.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom/personalized products or special orders. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7–10 business days. Please note that it may take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please reach out to us at divya.vastram26@gmail.com.